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Frequently Asked Questions
Order
You can cancel your order within 12 hours of purchase. If it’s already being processed, we may not be able to cancel it, but we’re happy to help!
Processing: 1-3 business days
Shipping: 1-7 business days
All orders are fulfilled from our Suzhou Fulfillment Center or Oregon Fulfillment Center to ensure fast and reliable shipping worldwide. We use priority international shipping to get your order to you as quickly as possible—a little extra cost for us, but you're worth it!
Need it faster? Select Express Shipping with Expedited Service at checkout to cut both processing and shipping time by half.
For urgent requests, leave a note at checkout or contact us! Thank you for your support!
If your order is still being processed, you can message us via our contact form or live chat to update your shipping address.
If your order has already shipped or couldn't be updated in time, please contact USPS directly to redirect your package or arrange for local pickup. Your USPS tracking number can be found in your tracking details on the AfterShip website.
Recently moved? We recommend using USPS's mail forwarding service or contact the shipping provider directly to ensure all your mail reaches your new address.
To ensure faster processing and delivery, some items may ship separately. Don’t worry—your second package is most likely on its way!
Check your tracking details for multiple shipments, and if you have any concerns, feel free to reach out via our contact form. We’re happy to help! 😊
No worries! Contact us via our contact form as soon as possible to request a change. We'll do our best to update your order, but we cannot guarantee modifications or cancellations once processing has begun.
For the best chance of a successful change, reach out immediately!
As a small business, we take great care in crafting each order to ensure the highest quality. Some items are made to order, which may occasionally extend processing times. We appreciate your patience as we put time and care into making your dream bedding!
Need it faster? If you're in a rush, please reach out via our contact form to request adding express shipping and/or expedited service. We’ll do our best to accommodate your request!
If you’ve received a shipping notification or see a tracking number, rest assured your order is on its way! Sometimes, tracking websites take longer to update, and occasional delays can happen with shipping carriers.
If your order is significantly delayed (more than 10 business days after shipping), please reach out via our contact form or live chat, and we’ll be happy to look into it for you!
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We offer a comprehensive 7-day return period from the date you receive your item. If you're not completely happy with your order, you can return it and receive store credit, which you can use toward another item you’ll love.
More info our Exchange Policy here.
- Items marked as "final sale" at the time of purchase or bought during special discount promotions or sales events where items are explicitly stated as non-returnable.
- Furniture (US Orders): Non-returnable due to size and nature. If damaged during shipping, please contact customer service within 7 days of delivery.
- Furniture (International Orders): Non-returnable, so double-check dimensions before purchasing. Any problems with your order? Please contact our team within 7 days of receiving the order.
- Specialty Loungewear: Non-returnable due to hygiene reasons. If defective or damaged upon arrival, please contact our team for further assistance!
Product
Here are tailored guides for you:
Step 1: Measure your mattress length, width, and height.
Step 2: Compare your measurements with the sizes below or refer to our size chart.
Step 3: If your mattress is larger, choose a larger bed set or a flat sheet. If it's smaller, opt for a smaller bed set or a flat sheet.
Step 4: Measure your comforter/duvet insert and compare it with our sizes.
Step 5: Still unsure? Contact us for help :)
Tips:
- For Twin XL/Dorm Beds, most college dorms have Twin XL beds. We recommend a small size bed set and flat sheet. A fitted sheet may work if the mattress thickness is under 10 inches. If you have a larger than average duvet insert, consider a size medium or large.
- Check our size chart for more info or explore our bundles that include pillows, duvet inserts, and bedding sets. Can't find the bundle you like? Let us know, and we can make it happen!
- Similar to buying furniture, measure your comforter, mattress, and pillows, and compare them with the size in the product description.
- For US KING mattresses, it's recommended to use a flat sheet, as a fitted sheet may be tight.
- Don't forget to measure the height of your mattress, especially if you use a bed topper or memory foam.
All orders are handmade in our Shanghai studio with love and care. We have hand selected small studios in China to help us make the magic happen. Every studio has been trained under Ever Lasting Processing Standard to ensure premium and quality products. Customers worldwide are raving about our bedding. We are really proud to help customers improve their bedroom and sleep experience. Enjoy our 7 days no-questions asked return policy. If there are any questions or concerns, please reach out to us via our contact form or live chat.
Yes! Our fabrics are certified non-toxic, free from harmful chemicals, and gentle enough for all ages. We use low-impact dyes and sustainable colored spun yarn, ensuring vibrant, lasting colors without harsh treatments—making them safe for babies, pets, and those with sensitive skin.
We design our products to last, and proper care can extend their lifespan even further. Follow these simple steps:
- Wash in cold water on a gentle cycle to preserve fibers.
- Use mild, eco-friendly detergents—harsh chemicals can weaken fabrics over time.
- Avoid high heat drying—air drying or tumble drying on low is best.
- Store properly in a breathable cotton bag rather than plastic.
We actually do not go by thread count as thread count depends on the thickness of each thread. Ever Lasting only uses 100% Grade A cotton fabric (super soft to the touch) and we are proud of its quality. If you have any concerns, please take a look at some reviews on our site or our Instagram page and feel free ask us any specifics!
No. Unlike fast-fashion bedding, our ELS cotton is engineered for longevity. Our textiles are pre-treated to minimize shrinkage, and our advanced dyeing process ensures vibrant, fade-resistant colors. With proper care, your bedding will only get softer and more comfortable over time.
Because we produce in limited quantities, some items may sell out quickly. This ensures we don’t overproduce, reducing textile waste and keeping our production process mindful and sustainable. If you missed out on a product, we recommend signing up for restock notifications to be the first to know when it's back!
How We Make A Difference
Yes, Ever Lasting is committed to sustainability. We source our materials responsibly, including organic cotton and eco-friendly options. Explore our sustainable bedding choices for a more eco-conscious bedroom.
Sustainability is woven into every decision we make. Our key initiatives include:
- Small-batch production to eliminate excess waste.
- Ethical sourcing through partnerships with vetted, family-run manufacturers.
- Carbon-conscious shipping—we’re working with fulfillment centers to optimize warehouse locations and offset emissions.
- Exploring circular solutions, including take-back programs and fabric recycling initiatives to extend the lifecycle of our products.
We are committed to using premium, high-quality materials that are both luxurious and sustainable. Our bedding is crafted from 100% Extra-Long Staple (ELS) Cotton, a rare fiber that makes up only 3% of the world’s cotton supply. This ensures:
- Softness that improves over time – ELS cotton starts structured but becomes buttery soft with every wash.
- Unmatched durability – No pilling, minimal shrinkage, and a lifespan of 5-10 years or more.
- Breathability & comfort – Naturally temperature-regulating, perfect for all seasons.
Instead of traditional dyeing methods, we use colored spun yarn, which is dyed at the fiber stage before weaving. This process:
- Reduces water and chemical usage, making it more eco-friendly.
- Minimizes color fading and ensures long-lasting, rich hues.
- Supports our commitment to small-batch production, reducing unnecessary waste.
You can contact us through our contact page! We will be happy to assist you.
