Need help?
Frequently Asked Questions
Order
You can cancel your order within 12 hours of purchase. If it’s already being processed, we may not be able to cancel it, but we’re happy to help!
Processing: 1-3 business days
Shipping: 1-7 business days
All orders are fulfilled from our Suzhou Fulfillment Center or Oregon Fulfillment Center to ensure fast and reliable shipping worldwide. We use priority international shipping to get your order to you as quickly as possible—a little extra cost for us, but you're worth it!
Need it faster? Select Express Shipping with Expedited Service at checkout to cut both processing and shipping time by half.
For urgent requests, leave a note at checkout or contact us! Thank you for your support!
If your order is still being processed, you can message us via our contact form or live chat to update your shipping address.
If your order has already shipped or couldn't be updated in time, please contact USPS directly to redirect your package or arrange for local pickup. Your USPS tracking number can be found in your tracking details on the AfterShip website.
Recently moved? We recommend using USPS's mail forwarding service or contact the shipping provider directly to ensure all your mail reaches your new address.
To ensure faster processing and delivery, some items may ship separately. Don’t worry—your second package is most likely on its way!
Check your tracking details for multiple shipments, and if you have any concerns, feel free to reach out via our contact form. We’re happy to help! 😊
No worries! Contact us via our contact form as soon as possible to request a change. We'll do our best to update your order, but we cannot guarantee modifications or cancellations once processing has begun.
For the best chance of a successful change, reach out immediately!
As a small business, we take great care in crafting each order to ensure the highest quality. Some items are made to order, which may occasionally extend processing times. We appreciate your patience as we put time and care into making your dream bedding!
Need it faster? If you're in a rush, please reach out via our contact form to request adding express shipping and/or expedited service. We’ll do our best to accommodate your request!
If you’ve received a shipping notification or see a tracking number, rest assured your order is on its way! Sometimes, tracking websites take longer to update, and occasional delays can happen with shipping carriers.
If your order is significantly delayed (more than 10 business days after shipping), please reach out via our contact form or live chat, and we’ll be happy to look into it for you!
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We offer a comprehensive 7-day return period from the date you receive your item. If you're not completely happy with your order, you can return it and receive store credit, which you can use toward another item you’ll love.
More info our Exchange Policy here.
Product
Yes, Ever Lasting is committed to sustainability. We source our materials responsibly, including organic cotton and eco-friendly options. Explore our sustainable bedding choices for a more eco-conscious bedroom.
All orders are handmade in our Shanghai studio with love and care. We have hand selected small studios in China to help us make the magic happen. Every studio has been trained under Ever Lasting Processing Standard to ensure premium and quality products. Customers worldwide are raving about our bedding. We are really proud to help customers improve their bedroom and sleep experience. Enjoy our 7 days no-questions asked return policy. If there are any questions or concerns, please reach out to us via our contact form or live chat.
Here are tailored guides for you:
Step 1: Measure your mattress length, width, and height.
Step 2: Compare your measurements with the sizes below or refer to our size chart.
Step 3: If your mattress is larger, choose a larger bed set or a flat sheet. If it's smaller, opt for a smaller bed set or a flat sheet.
Step 4: Measure your comforter/duvet insert and compare it with our sizes.
Step 5: Still unsure? Contact us for help :)
Tips:
- For Twin XL/Dorm Beds, most college dorms have Twin XL beds. We recommend a small size bed set and flat sheet. A fitted sheet may work if the mattress thickness is under 10 inches. If you have a larger than average duvet insert, consider a size medium or large.
- Check our size chart for more info or explore our bundles that include pillows, duvet inserts, and bedding sets. Can't find the bundle you like? Let us know, and we can make it happen!
- Similar to buying furniture, measure your comforter, mattress, and pillows, and compare them with the size in the product description.
- For US KING mattresses, it's recommended to use a flat sheet, as a fitted sheet may be tight.
- Don't forget to measure the height of your mattress, especially if you use a bed topper or memory foam.
Ever Lasting provides care instructions to help you maintain the longevity of your bedding. Wash our bedding in cold/warm water, avoid extreme temperatures, and consider hang drying for best results.
You can contact us through our contact page! We will be happy to assist you.
